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Store Policies

PAYMENT

Online payments at checkout are accepted through PayPal and Google Checkout. As of June 22, 2012, our hosting site's payment gateway no longer collects credit card information from customers. That means you no longer have the option to pay online by credit card. However, we are still processing credit card orders the old-fashioned way--by telephone (281-346-0419). We also accept checks and money orders (the really old-fashioned way!).


SHIPPING

Books are shipped within 48 hours (usually same day) of receipt of payment.

UNITED STATES

We offer shipping through the United States Postal Service (USPS).

  • Media Mail (4-10 days) is FREE.
  • Priority shipping (2-3 days) is $9 and $4 for each additional book. 
  • Overnight shipping is available at cost. Please inquire.

Exceptions to these rates include large, heavier books, as well as multivolume sets, which will usually require additional postage, the rate determined by the weight of the package and the zone where it will be delivered.  You may inquire ahead of time or we will let you know at the time the order is placed.

INTERNATIONAL:

Books are mailed via USPS First Class International or Priority International. Shipping rates are based on 2lb packages, but may be more or less depending on the weight. If we can reduce your shipping cost we will make the adjustment when the order is placed. If any additional shipping cost is needed, we will advise you before processing your  order.

PACKAGING: Books are placed in protective polybags to guard against moisture, protectively wrapped (usually recyclable newspaper), and packaged securely in a sturdy, corrugated box to ensure safe transport.


REFUNDS

Customer satisfaction is very important to us and we strive to give you the service you expect. If for any reason you received a book you did not want, you may return it for a refund within 14 days of receipt.




Questions, comments, or suggestions
Please write to info@whitingbooks.com
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